Política de envio
Last updated: Sept. 11th 2026
Delivery area
We currently deliver to the Algarve region only. If you're unsure whether your address is covered, contact us at support@vital-casa.com before ordering.
How delivery works
Given the size of our products, we deliver every order ourselves rather than using a courier. Once your order is confirmed:
- We will contact you using the phone number you provide at checkout to arrange a delivery date and location.
- A valid contact number is required to complete your order, since it's how we coordinate delivery.
- Estimated delivery time is 1–3 weeks from order confirmation, depending on scheduling and product availability.
Risk of loss
Risk of loss or damage to your order passes to you at the moment the product is physically handed over to you (or your nominated representative) at the agreed delivery location.
Missed delivery attempts
If you are not present at the agreed date and location, and you have not notified us at least 24 hours in advance by emailing support@vital-casa.com, an additional fee of €65 will apply for each further delivery attempt.
If you need to reschedule, simply email us at least 24 hours before the agreed appointment and we'll arrange a new date at no extra cost.
Where an additional attempt fee applies, we will send you a secure payment link by email. The next delivery attempt will be scheduled once this fee has been paid.
Questions
If you have any questions about delivery, contact us at support@vital-casa.com.